Terms and Conditions of Use of www.hookaheshop.com

Welcome to our company website. By using our site, you agree to the following terms, which you should read carefully:

  • Application

This Agreement covers exclusively every sale of products through the website www.hookaheshop.com of “Hookah Shop Greece” (Eleni Dona, VAT102844047, address 51 L. Souniou, Markopoulo, 19003, Greece (Gemi No.: 086208202000). Any deviations from this Agreement must be confirmed in writing by www.hookaheshop.com. Any other Terms and Conditions are expressly excluded. Any user who uses the services of the online store is deemed to agree and unconditionally accept the terms herein.

Without exception, if a user does not agree with these terms must abstain from using the online store and from any transaction with it. Sending your order implies acceptance of this Agreement and all its terms.

Orders must be received in writing online by completing and submitting the relevant Order Form, which is available on the hookaheshop.com website and is binding only if they have been accepted by hookaheshop.com with a relevant update of the order status that you will receive with the Confirmation of Registration, which is registered in the systems of hookaheshop.com, appears on the user’s screen and is sent by e-mail after placing the order. Your order is considered binding when in the order status there is an indication “For Execution”. The status of the order is constantly updated as and when changes occur during the management of your order. You must check the Registration Confirmation and notify hookaheshop.com immediately (no later than 12 hours after receiving the online Registration Confirmation Notice) in writing of any errors, otherwise, the information contained in the Registration Confirmation will apply to this Agreement.

Before sending the Order Form, you have been informed of the following information:

– The listed prices of the various products that are displayed on the pages of the website include 24% VAT.

– The various product offers are valid until stocks are exhausted Hookaheshop.com strives to provide you with high-quality daily services. The store, in good faith, is not responsible or liable for any errors in features, photos, and product prices listed on the hookaheshop.com website and can not guarantee that there will be no errors for any reason during the import and/or update of the characteristics and/or price of a product. In good faith and for your own protection, please, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact us directly at 6979982450 or by sending an e-mail at info@hookaheshop.com Hookaheshop.com provides the user with the ability to order the products that are available through the online store and pick up the products from the store he maintains. In particular, the customer can choose through the online store the product/products he wants, as well as the specific store (Hookah Shop, www.hookaheshop.com, 51 Souniou Ave., Markopoulo, 19003) This possibility is provided under the following terms and conditions:

– The customer must be a registered member of the website hookaheshop.com so that he has already provided the required information to verify his identity (ie name, email address, contact phone number, Login Name, and Personal Secret) Security Code (Password).

– This order will be valid for 48 hours from the moment you receive an informative email about the dates of receipt of your order from the store. In case the customer does not come to the store to execute his order (ie, receipt of the order and repayment of the price) within the above-mentioned deadline, his order will be canceled, without any liability of hookaheshop.com because of this. – In case it is found that a user abuses this feature provided by hookaheshop.com (eg repeated order of items through the online store and non-receipt of them from the store, etc.), the latter may to reject and refuse the order of the user in question through the possibility of receipt from the store. Our products will be shipped anywhere in the world but under the sole responsibility of the recipient regarding the laws and customs abroad. Hookaheshop.com does not have any liability in case of non-receipt of your order abroad.

  • Order cancellation

You can cancel your order at any stage of completion by calling us at +306979982450 or by email at info@hookaheshop.com. Depending on the development stage of your order, we will inform you about the options you have.

  • Delivery / Ownership / Risk

The products can be sent to you anywhere within the Greek Territory but also abroad (with an additional shipping fee). For orders, the customer is charged the shipping costs, which are 5 € for destinations within Greece and 2 € for cash on delivery Greece. In inaccessible areas, where it is difficult and high cost, the shipment of your order (villages, etc.) through the courier service will receive your products from the respective ACS branch that exists in all cities of Greece. If you do not agree with the shipping cost, you have the right to request the correction or cancellation of the order within 2 hours from the time of receiving the relevant information.

The expiration of this deadline will be proof of your agreement and acceptance of the shipping costs. Hookaheshop.com will make every effort to send you the products within 1-3 working days (Monday to Friday). For products whose availability is “ON ORDER” or “LIMITED AVAILABILITY” and provided that they can be ordered from the suppliers of hookaheshop.com the delivery time is set at approximately 7-14 working days to Friday (D) .

The place of delivery is mentioned in the Registration Confirmation. Ownership of the Product is transferred after full payment while the risk is transferred upon delivery. Warranty Hookaheshop.com does not warrant or guarantee protection for third party products (products that are not manufactured, and which hookaheshop.com simply resells). Force Majeure Hookaheshop.com is not responsible for delays in execution (including delivery) due to cases that can not be attributed to the store’s fault or due to force majeure and will be entitled to an extension of execution time. Examples include strikes, terrorist acts, war, supplier/transportation/production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last for more than 2 months, this Agreement may be terminated by either party without compensation.

Your obligations as a Customer:

You are responsible for:

– The choice of your product and its suitability for your purposes.

– Telephone and postage costs to contact hookaheshop.com if any.

  • Withdrawal – Product Returns – Consumer Rights:

You have the right to return the products you bought, free of charge and without justification, within 14 calendar days from the date you receive the products. In this case, only the direct cost of returning the products is borne by you. Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie they have not been unsealed or their packaging has been tampered with, along with the retail receipt or invoice.

For your wish to return the products you bought from our online store, you must notify us in writing at info@hookaheshop.com stating the date/number of the purchase document as well as the reason for the return within the above deadline. (Provided that you receive written return approval from hookaheshop.com, the address to which the products to be returned must be sent: 51 Souniou Ave., Markopoulo, 19003, Greece)

To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg torn goods, etc.). In case you find a defect you should contact our online store immediately after delivery the same day or the next business day at 6979982450 or via email at info@hookaheshop.com

In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way their return will take place, your refund will be completed within 30 days from the date we receive the products. The return can be done by crediting your account that you will notice at hookaheshop.com.

This Convention does not affect any consumer rights provided by law. Modification of the terms hereof Hookaheshop.com reserves the right to modify or renew the terms and conditions of transactions. The modification or renewal will take effect as soon as this text is informed of any change. Difference If any part of this Convention is found to be void or unenforceable by a court decision, the Convention shall remain in force for the remainder of the term. Hookaheshop.com may enter into an agreement to outsource its obligations to an appropriate third party. Otherwise, neither party will be entitled to assign or transfer its rights or obligations.

All notifications must be made in writing (by hand, by e-mail, or by first-class mail, which will be deemed to have been delivered 48 hours after posting).

  • Applicable Law – Jurisdiction.

This Agreement shall be governed by European and Greek law, in particular legislation governing matters relating to e-commerce, distance selling, and consumer protection, and shall be subject to the exclusive jurisdiction of the Courts of Athens. Any software available for downloading from this server is the copyright of hookaheshop.com the use of such documents by this server is restricted for informational and non-commercial purposes only or is for personal use only and will not be copied or placed on another computer network or distributed through other media there is absolutely no interference with the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted.

Hookaheshop.com in no way declares that the information contained in the documents and announcements posted on this server is appropriate for any purpose. Any such document and related graphic representation are provided “as is” without any warranty of any kind. Hookaheshop.com is not responsible or liable for any damages and non-pecuniary damage resulting from failure to provide support services.

You are free to use www.hookaheshop.com in accordance with the Law and good manners. You are solely responsible for the contents of this transaction. Hookaheshop.com does not exercise any kind of correction or interference with the data you transfer. We ask that you fill in the following fields (name, address, message) correctly in the online contact forms.

Use of the website is subject to Greek and International laws and you agree not to use our site in order to violate these laws. Hookaheshop.com operates in accordance with Law 3459/2006 which has been fully harmonized with EU Directive 757/04. and as is the case today. It is noted that hookaheshop.com can not be an incentive for anyone to break the law and can not be held responsible for anyone committing any illegal behavior.

All our products are intended for legal use only or as decorations. Any resemblance to natural persons is completely coincidental.